Privacy Policy

Privacy Policy

Introduction

Welcome to https://fleet-collision-services.collision-talk.com (hereafter referred to as “Fleet Collision Services,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal data in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Transparency and Accountability Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://fleet-collision-services.collision-talk.com
  • Any applications or services offered by Fleet Collision Services
  • Interactions via linked websites and platforms
  • Communications initiated by us, such as newsletters, emails, telephone calls, or text messages (SMS)

Important Note: This policy does not cover third-party platforms, apps, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using any external services.

Processing Activities

This Privacy Policy outlines our practices when users:

  1. Use our applications and services as authorized users.
  2. Visit our websites linked to this Privacy Statement.
  3. Engage with us through communications, including but not limited to newsletters, emails, calls, or SMS messages.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. This includes:

  1. Account Information: Details required to set up and manage your user account.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions securely.
  3. Financial Information: Banking information for direct debits or refunds, if applicable.
  4. Purchase Information: Items bought, purchase frequency, and transaction amounts to improve our product offerings.
  5. Mobile Device Identifiers: Unique device identifiers, which help us provide personalized services.
  6. Location Data: Information about your physical location when you interact with our services, used for location-based services.
  7. Feedback: Your opinions, comments, and suggestions to enhance our products and services.
  8. Social Media Information: Details from social media platforms when users choose to log in via these services.
  9. Product Information: Search history, product preferences, and reviews to tailor recommendations.

We collect this data through various methods: user input forms, account settings, automated tracking technologies (like cookies), and third-party service providers who assist us in providing our services.

Cookies

We utilize cookies for an enhanced user experience and to gather analytics about website usage. Cookies are categorized as:

  1. Strictly Necessary: Essential for the basic functions of our website, such as login sessions.
  2. Preference: Remembering user preferences to personalize content.
  3. Analytics: Collecting statistical data to understand how users interact with our site.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as it is necessary for the purpose it was collected or as required by law. Once the retention period expires or when the purpose changes, we securely delete or anonymize the data.

Security Measures

Fleet Collision Services employs robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure data transmission protocols (encrypted communication)
  • Engagement of secure third-party processing partners
  • Regular security assessments and updates to address emerging threats

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us using the details provided below.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data, including:

  • Access to and rectification of your data
  • Erasure or deletion of your data
  • Restriction or objection to the processing of your data
  • Data portability (transferring control of your data)
  • Right not to be subject to automated decision-making
  • The right to file appeals or complaints with relevant supervisory authorities

To exercise these rights, please contact our dedicated privacy team using the details provided in the next section.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any queries related to privacy, data protection, unsubscribe requests, or if you have specific data-related questions, please contact us:

  • Email: [email protected]
  • Postal Address: Fleet Collision Services, Privacy Team, [Address], [City, State, ZIP Code]